Cancellation & Refund Policy

Cancellation & Refund Policy – KenjaAI

Cancellation Policy

At KenjaAI, we strive to provide high-quality AI learning, digital services, software solutions, and related products/services. By purchasing or subscribing to our services, you agree to the following cancellation terms.

1. Service Cancellation

Customers may request cancellation of a service or subscription by contacting our support team through the official website:

2. Subscription Cancellation

For recurring subscriptions:

  • Users may cancel future renewals anytime before the next billing cycle.
  • Once a billing cycle has started, the amount paid for that cycle is non-refundable unless otherwise specified.

3. Digital Products & Courses

Due to the nature of digital products, downloadable materials, AI tools, online training programs, templates, and digital access:

  • No cancellation or refund will be provided once access has been granted.
  • Users are advised to review product details carefully before purchase.

4. Project-Based Services

For custom development, branding, marketing, AI consultation, or website projects:

  • Cancellation requests after project initiation may incur applicable service charges.
  • Any completed work or milestone delivered shall be chargeable.

5. Refund Eligibility

Refunds may only be considered under the following circumstances:

  • Duplicate payment
  • Technical issue caused directly by KenjaAI
  • Service not delivered due to internal operational failure

Approved refunds, if applicable, will be processed within 7–14 business days.

6. Non-Refundable Services

The following are strictly non-refundable:

  • Domain registrations
  • Hosting services
  • Third-party software licenses
  • Digital downloads
  • Customized creative/design work
  • AI-generated content services
  • Advertising budgets already utilized

7. Policy Updates

KenjaAI reserves the right to modify or update this policy at any time without prior notice.

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